Ramada Encore By Wyndham Istanbul Basin Express

Location, 10 mins walk to Mall of Istanbul via pedestrian bridge. Breakfast is good. Friendly staff.

When it comes to travel, my top priority is finding accommodation that not only provides comfort but also offers unforgettable experiences. During my recent visit to a hotel, my expectations were exceeded beyond measure, thanks to the exceptional service provided by Kenan, the dedicated individual who sits at the front desk. From the moment I stepped foot into the hotel lobby, I was greeted with warmth and genuine hospitality. Kenan's contagious smile instantly made me feel welcome. His service-minded approach was evident in every interaction I had with him. Whether it was assisting with check-in procedures, answering queries, or recommending local attractions, Kenan always went that extra mile to ensure guest satisfaction. What set Kenan apart from the rest was his remarkable ability to understand the unique needs of each guest. Having witnessed him cater effortlessly to guests of various nationalities, I was awestruck by his multicultural competence. He effortlessly conversed in multiple languages, making guests from all corners of the globe feel at home. Not only was Kenan incredibly knowledgeable about the hotel's amenities and services, but he also possessed a wealth of information about the surrounding areas. His recommendations for local restaurants, hidden gems, and must-visit landmarks were spot on, enhancing my overall experience during the stay. Kenan's dedication and passion for his role were reflected in the optimized contentment the hotel offered. From impeccably clean rooms to delectable breakfast spreads, every aspect of my stay was carefully curated to meet the highest standards. Kenan truly embodied the hotel's commitment to providing a personalized and memorable experience for each guest. In conclusion, my encounter with Kenan at the front desk has left an indelible impression on me.

It’s more of a business hotel but it’s ideally located within 5 minutes walk from Mall of Istanbul. It’s also very close to the airport within 35 minutes by car. It’s well maintained and up to the standards of Ramada. Breakfast was good with a reasonable selection of continental and Turkish. Staff were courteous and helpful. Presidential Suite was great and even had a jacuzzi.

The place is nice and quiet in the lobby. The staff are helpful and kind and you can ask for help from them. The hotel is directly facing the Mall of Istanbul and you can walk within 10 minutes. For those interested in Turkish furniture, next to the mall, there is a huge gathering center for the owners of Turkish factories and lighting, so stay in this hotel to be close to the place.

It was the first time for me to stay in the area, but the receptionist was very informative and helpful when I asked for directions. Room was very comfortable, and the quality of food was also very good. I forgot my favourite sneakers in my room when I checked out, but the staff did everything to help me to recover the shoes, and kindly sent them to another location in Istanbul by Uber!! I really appreciated the kindness and professionalism!