Ramada Encore By Wyndham Istanbul Basin Express

When it comes to travel, my top priority is finding accommodation that not only provides comfort but also offers unforgettable experiences. During my recent visit to a hotel, my expectations were exceeded beyond measure, thanks to the exceptional service provided by Kenan, the dedicated individual who sits at the front desk. From the moment I stepped foot into the hotel lobby, I was greeted with warmth and genuine hospitality. Kenan's contagious smile instantly made me feel welcome. His service-minded approach was evident in every interaction I had with him. Whether it was assisting with check-in procedures, answering queries, or recommending local attractions, Kenan always went that extra mile to ensure guest satisfaction. What set Kenan apart from the rest was his remarkable ability to understand the unique needs of each guest. Having witnessed him cater effortlessly to guests of various nationalities, I was awestruck by his multicultural competence. He effortlessly conversed in multiple languages, making guests from all corners of the globe feel at home. Not only was Kenan incredibly knowledgeable about the hotel's amenities and services, but he also possessed a wealth of information about the surrounding areas. His recommendations for local restaurants, hidden gems, and must-visit landmarks were spot on, enhancing my overall experience during the stay. Kenan's dedication and passion for his role were reflected in the optimized contentment the hotel offered. From impeccably clean rooms to delectable breakfast spreads, every aspect of my stay was carefully curated to meet the highest standards. Kenan truly embodied the hotel's commitment to providing a personalized and memorable experience for each guest. In conclusion, my encounter with Kenan at the front desk has left an indelible impression on me.

The staff in this hotel are fabulous! Irem and Enis on reception are so welcoming and helpful they treat all the guests like family, and nothing is too much trouble. All the waiters and staff go out of their way too! We've stayed here four or five times now and always have the best time. Excellent food and menu choices room service or restaurant always delicious and the rooms are large and spacious so comfortable. We will be back thank you Ramada Encore Istanbul Basin highly recommend you stay here. Istanbul Mall for shopping on the doorstep too what's not to like! ♡

The hotel is central to the shops and within walking distance of the Istanbul mall. Easy access to most places. The hotel is clean and the cleaning staff are always happy to help. I enjoyed my 12 day stay. Will definitely visit again.

The place is nice and quiet in the lobby. The staff are helpful and kind and you can ask for help from them. The hotel is directly facing the Mall of Istanbul and you can walk within 10 minutes. For those interested in Turkish furniture, next to the mall, there is a huge gathering center for the owners of Turkish factories and lighting, so stay in this hotel to be close to the place.

I arrived late to the hotel after getting off a delayed flight from UK. As an ex-hotelier, meeting the Night Auditor on the reception desk is always a good sign of a well run hotel. Volkan was friendly and welcoming, very efficient and smartly dressed. He dealt with my enquiries with a positive attitude and communicated excellently in English. I checked out early before breakfast and he offered me food from the cafe display. I asked for a taxi that arrived in less than a minute. Overall a very pleasant stay, Volkan Ozgor was a credit to the Ramada brand.